mail@graywacke.net | 419-525-3888

Graywacke Warranty

What's covered, what's not.

What does this Warranty Cover?

This warranty covers any defects in workmanship or materials of a Graywacke product under normal use and service.

How Long Does the Coverage Last?

This warranty runs for one (1) year from the date of delivery.

What Will Graywacke Do?

Graywacke will, at its option, replace or repair any Graywacke Inc. product found by Graywacke to be defective at no charge. The repaired or replaced product will be shipped from Graywacke within 10 Business Days of receipt of the returned product. A written description of the problem must be included with the returned product from the end user. “Business Days” mean Monday, Tuesday, Wednesday, Thursday, or Friday (each a “Weekday”) unless such date falls on a holiday observed by Graywacke Inc., in which case the next Weekday will apply. All replaced parts will remain the property of Graywacke.

What Does This Warranty Not Cover?

Graywacke will not be responsible under this warranty if Graywacke determines that (1) upon examination that the product failure was (A)caused by misuse, neglect, accident, abnormal condition of operation or handling (including the failure to use the product in accordance with Graywacke instructions and observe the warnings on the product and the instruction manual), alteration to the product (other than the movement of the carrying straps or an alteration which Graywacke determines does not affect electrical components or function), or other conditions beyond the control of Graywacke or (B) damaged in transit to Graywacke. IN NO EVENT SHALL GRAYWACKE BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL PUNITIVE OR EXEMPLARY DAMAGES, EXPENSES, LOST SAVINGS OR LOST PROFITS OR ANY OTHER DAMAGES OF ANY KIND.

How to Get Warranty Service? 

Call the warranty Dept. at Graywacke at 419-525-3888 prior to shipping. Send the product and a written description of the problem to

Graywacke Inc.
300 South Mill St.
Lexington, Ohio 44904.

Graywacke will return the repaired or replaced product at Graywacke’s expense by the same delivery method used to send the product to Graywacke.

THIS WARRANTY IS THE SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.